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Empowering Innovation, Supporting Your Success with Excellence
Empowering Innovation, Supporting Your Success with Excellence
Call Anytime 24/7
Mail Us For Support
“Hands and Feet” support is a service model providing on-site technical assistance delivered by skilled professionals who manage IT assets that cannot be serviced remotely. This model highlights the importance of physical presence — the “hands” to perform tasks directly on equipment and the “feet” to be available at the customer’s location.
These field engineers execute activities such as hardware replacement, cable management, system reboots, and environmental checks under the remote supervision of internal IT or network operations teams.
Despite the rise of cloud computing, virtualization, and advanced remote management tools, a physical presence remains crucial across the entire IT asset lifecycle. Certain tasks simply cannot be completed without skilled technicians on-site —
From the deployment of new devices to decommissioning outdated ones, on-site expertise is vital. This includes installing and configuring servers, racking and stacking hardware, managing cabling, and performing critical hands-on tasks like replacing power supplies, CPUs, or drives that cannot be serviced remotely.
For organizations with distributed offices or branch locations, Hands and Feet support provides a dependable local presence. Technicians handle hardware rollouts, break/fix incidents, and on-premises device management — reducing travel costs and freeing internal IT teams for strategic initiatives.
Companies using colocation or third-party data centers benefit from on-demand technical presence without needing internal staff on-site. Routine maintenance, hardware swaps, or network adjustments are managed swiftly by dispatched field engineers.
Not all network issues can be diagnosed remotely. Faulty cables, switches, or routers often require a technician’s hands-on verification and replacement to restore connectivity.
Many older or proprietary systems lack remote management capabilities. Skilled on-site support ensures these critical assets receive proper maintenance and remain operational.
With GBT managing on-site interventions, your IT team stays strategic while we handle every local disruption swiftly — keeping your business running without pause, total focus on what drives your business
Resolve on-site IT issues swiftly—anywhere, anytime. Immediate response capability ensures seamless operations and provides a competitive edge in today’s fast-moving digital landscape.
Free your in-house IT teams from routine, low-value tasks. Redirect their expertise toward innovation, optimization, and the strategic growth of your IT ecosystem.
Reduce expenses tied to travel, lodging, and downtime. Delegate essential on-site tasks to qualified local technicians—eliminating unnecessary overhead while maintaining top-tier service quality.
Ensure consistent, dependable coverage for mission-critical IT assets. With certified professionals available on demand, you gain continuous operational assurance and peace of mind.
Tap into a broad pool of specialized technicians without long-term staffing costs. Gain immediate access to the right skill set—wherever and whenever it’s needed.
Expand your operations with confidence. Whether adding new data centers or regional offices, on-site support scales effortlessly to match your evolving business footprint.
